Shipping policy

Shipping Policy

This Global Shipping Policy applies to orders placed on the website operated by LIORA, managed by KATRY LLC.

1. Shipping options

LIORA offers free standard shipping and paid express shipping options where available.

  • Free standard shipping: available for eligible orders at no additional shipping cost.

  • Express shipping: available for an additional cost where supported by the destination and carrier network.

Available shipping methods, costs, and estimated delivery windows are shown at checkout after the customer enters the shipping address.

2. Processing times

After placing an order, the following processing timelines apply:

  • Processing time: 1-3 business days

  • Orders are processed Monday-Friday.

  • Orders placed on weekends or holidays begin processing the next business day.

  • During peak seasons, processing may require additional time.

3. Delivery estimates

Delivery times vary depending on the destination country, selected shipping method, customs clearance, carrier capacity, and local delivery conditions.

Estimated delivery windows are shown at checkout after the customer enters the shipping address. The checkout estimate is the most relevant estimate for that order because it reflects the destination and available shipping methods.

General estimated delivery windows for standard shipping may include:

  • United States: 5-12 business days

  • Canada: 7-15 business days

  • Europe (EU/UK): 7-15 business days

  • Middle East (UAE, KSA, Qatar): 6-14 business days

  • Asia: 7-20 business days

  • Australia & Oceania: 8-20 business days

  • Latin America: 10-25 business days

  • Brazil: 12-25 business days

Express shipping estimates, when available, are displayed at checkout.

4. Tracking information

All orders include tracking. Tracking numbers are emailed once the order ships. Some carriers may take up to 48 hours to update tracking online, and tracking visibility may vary by country and last-mile carrier.

If you do not receive tracking within 5 business days after placing your order, contact us at support@lioraglowup.com.

5. Delivery or refund guarantee

If tracking confirms that an order is lost in transit or the order cannot be delivered after carrier investigation, LIORA will offer a replacement or a refund.

Delivery estimates can vary due to customs, weather, strikes, carrier delays, or other events outside our control. Normal carrier delays do not automatically qualify for a refund, but LIORA will review unresolved delivery issues and assist customers until the order is delivered, replaced, or refunded when eligible.

6. Shipping regions

LIORA ships to most countries worldwide, except locations with trade restrictions, import embargoes, or carrier limitations. If an order is placed to a restricted region, LIORA reserves the right to cancel and refund the purchase.

7. Customs, duties, and import taxes

Depending on the destination country, customers may be subject to import taxes, duty fees, VAT, or administrative clearance charges. These charges are not included in the product price or shipping price unless stated at checkout, are the customer's responsibility, and are non-refundable. Refusal to pay duties does not qualify for a refund.

8. Incorrect address or address errors

Customers are responsible for providing a complete and accurate shipping address. LIORA is not responsible for incorrect or incomplete addresses, failed deliveries caused by customer absence, or packages returned to sender because of address errors.

If a package is returned due to address issues, re-shipping may be offered at the customer's cost. Refunds cannot be issued for address errors.

9. Failed delivery attempts

Carriers may attempt delivery multiple times. If the customer is unavailable, the package may be held at a pickup point or returned to sender after the holding period. LIORA is not responsible for failed deliveries caused by customer unavailability.

10. Stolen after delivery

If tracking shows "Delivered" but the package is missing, LIORA is not responsible for theft after delivery. Customers should file a claim with their local carrier. We may assist when possible, but replacement is not guaranteed.

11. Order splitting

For operational reasons, orders with multiple items may be shipped separately. Each shipment receives its own tracking number.

12. Logistics partners

LIORA ships through global logistics networks, including USPS, UPS, FedEx, DHL, Royal Mail, PostNL, Correios, Aramex, DPD, Cainiao, and regional last-mile carriers depending on country. The exact carrier depends on destination, selected shipping method, and warehouse.

13. Changes to shipping address after purchase

Once an order is processed or shipped, address changes may not be possible, LIORA cannot guarantee rerouting, and customers may need to contact the carrier directly.

14. Order status support

For any shipping-related questions, contact us at support@lioraglowup.com.