Frequently Asked Questions
Everything you need to know about shopping with Liora.
Shipping & Delivery
Where do you ship?
We ship worldwide! No matter where you are, we'll get your order to you.
How long does shipping take?
Standard delivery takes 7-15 business days depending on your location. All orders include tracking so you can follow your package every step of the way.
How can I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number. You can also visit our Track Your Order page anytime.
Do you charge customs or import duties?
Customs fees and import duties are determined by your country and are the responsibility of the buyer. These charges are not included in our product prices or shipping costs.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I modify or cancel my order?
We process orders quickly! If you need to make changes, please contact us at support@lioraglowup.com as soon as possible. Once an order has shipped, it can no longer be modified.
Is my payment information secure?
Absolutely. All transactions are encrypted with SSL technology and processed through Shopify's secure payment gateway. We never store your card details.
Products
What products does Liora offer?
Our current lineup includes:
- Flat Control — Salon-straight hair in under 5 minutes
- Overnight Curl Set — Wake up with perfect, heatless curls
- CleanGlide — Available in Blue and Purple
- Satin Silk Beanie — Protect your hair in style
Are your products safe for all hair types?
Yes! Our products are designed for all hair types, from straight (Type 1) to coily (Type 4C). Each product page includes specific recommendations for your hair type.
How do I care for my Liora products?
Care instructions are included with every product. In general, we recommend gentle hand washing for fabric items (Overnight Curl Set, Satin Silk Beanie) and wiping down tools with a soft, dry cloth after each use.
Returns & Refunds
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us within 30 days of delivery and we'll work with you to make it right.
How do I request a return or refund?
Email us at support@lioraglowup.com with your order number and reason for return. Our team will respond within 24-48 hours with instructions.
How long do refunds take?
Once we receive and inspect the returned item, refunds are processed within 5-7 business days. The refund will appear on the original payment method.
General
How can I contact Liora?
You can reach us anytime at support@lioraglowup.com or through our Contact Us page. We typically respond within 24 hours.
Do you have a physical store?
Liora is an online-only brand, which allows us to offer premium quality at better prices by cutting out the middleman.
Are your products cruelty-free?
Yes! We are committed to cruelty-free practices. None of our products are tested on animals.
Still have questions?